Earlier this month I posted a
restrained review on Virgo's Lounge and their lack of customer service (here). I wanted to update you on my progress so far. After my review was posted I was contacted by Virgo's Lounge who wanted to amend their actions of ignoring my return requests and not refunding me. As well as finally refunding me (I am yet to double check this with my bank) they also offered to send me any piece from their website as a gesture of goodwill.
I went away last week and hadn't heard back from them so was starting to think that I had been left in the dark once again. However, today when I returned to see my unopened treasure trove of boxes (I have a serious online shopping addiction) I came across a package from VL. I had requested the Oceana maxi dress (here).
Although their customer service has put me off from ordering from their online store again (I'd rather go to Topshop where they sell VL) I am happy with the lengths they went to in order to take the sting out of my shopping experience. I'm looking forward to wearing my new dress on my upcoming girls trip to Capri with a pair of handmade sandals and Persol's.